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October 30th, 2006

TeraStation from Hell

I’ve kept the storage for my home server on a TeraStation Pro NAS 1.0 TB for quite a while now. Recently I felt the need for more space and decided to buy a 1.6TB model.
The TeraStation itself is quite more expensive than the 4 hard-disks it comes with, but I figured I can go on indefinitely with two of them. By the time that one is filled up, I can but new bigger HDs and transfer the contents of the previous 4 HDs into the new larger ones using the spare TeraStation.

The new model I bought is pretty much the same, bigger hard-disks and the 1.04 firmware.. ouchhh !!!
I managed to slowly (my network isn’t that performing) transfer all the files. Then suddenly today the network share for the new TeraStation stopped working. To turn it off I had to press the power button for a long while, definitely more than usual. It went off quickly and with a beep.
I turn it back on and boom.. there is an error in one of the HDs.
I went to the control panel and followed the procedure to restructure the RAID …but, nothing. I was presented with an odd error message:

Software error:

Bad name after FormLoad’ at ./html/en/gate_check.pl line 118.

For help, please send mail to the webmaster (admin@localhost), giving this error message and the time and date of the error. Content-type: text/html
Software error:

[Mon Oct 30 02:34:40 2006] ts.cgi: Bad name after FormLoad’ at ./html/en/gate_check.pl line 118.
Compilation failed in require at /www/cgi-bin/ts.cgi line 227.

For help, please send mail to the webmaster (admin@localhost), giving this error message and the time and date of the error.

I tried to look on the web for people talking about this error message but I found nothing. Because I have all the data still on the old TeraStation, I decided to give up and just delete the RAID.. but I get the same error message !!

I realize that a firmware upgrade could help solve the issue and I find this wiki talking about firmware. Apparently the latest firmware are better know for giving troubles, so I follow the link in the wiki page and download the supposedly stable 1.01.

I downgraded to the 1.01 and now I’m happily restructuring the RAID !!
I’m not sure how it will end up, but at least I can try !

woooo !!!


Update: It’s all fine now. Installing the 1.01 firmware allowed me to fix the mess.. which probably wouldn’t have happened if I did that from the begging.. sad !!

Posted by Davide Pasca in Diary

This entry was posted on Monday, October 30th, 2006 at 3:48 am and is filed under Diary. You can follow any responses to this entry through the comments RSS 2.0 feed. You can leave a response, or trackback from your own site.

5 Responses to “TeraStation from Hell”

  1. Rasty says:

    Have you tried emailing admin@localhost? xD

    Or pinging 127.0.0.1?

  2. Davide Pasca says:

    He told me to email admin@localhost, email admin@localhost, email admin@localhost, email admin@localhost, email admin@localhost, email admin@localhost, email admin@localhost… 8)

  3. rince says:

    terabullshit

  4. Andrea says:

    Then you can fix it, IF you have root access, bu doing this.

    1. Edit /www/cgi-bin/html/en/gale_check.pl
    2. Line 111 looks like this:

    &_gate_check_gate(’ErrorEntered number isn’t identical.  Try again.’);

    The first argument is a quoted string, with an extra quote in the middle. Everything downstream gets mis-parsed. To fix, either escape the single quote (if you’re a Perl guru) or change “isn’t” to “is not” (as I did):

    &_gate_check_gate(’ErrorEntered number is not identical.  Try again.’);

  5. Davide Pasca says:

    Thanks Andrea !

    I actually eventually solved my problems installing the 1.05 firmware !
    ..but I never tried to restructure the RAID with the 1.05, so I’m not sure if this is also fixed.

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